Terms & Conditions – Visoya Studio

Last updated: November 6, 2025

1. Introduction

These Terms & Conditions apply to all services and purchases made via Visoya Studio, owned and operated by Mattew Thao. By commissioning a design, purchasing a logo, or using this website, the client accepts these Terms without limitation.

2. Services Offered

Visoya Studio provides:

  • Custom logo and brand identity design services

  • Exclusive ready-made logo designs (each design is sold only once, with full ownership transferred after payment)

All designs are delivered digitally (PNG, JPG, SVG, PDF, AI or equivalent formats).

3. Prices & Payment Methods

  • Payments are accepted via Revolut Business, PayPal, and Stripe

  • Work on custom designs begins only after payment or deposit is received

  • Exclusive logos must be paid in full before delivery

  • All prices are listed in EUR (€) unless stated otherwise

4. Refund Policy

Due to the digital and creative nature of the service:

  • No refunds are offered once the design process has started or final files have been delivered

  • Refunds are only possible if no work has begun or in the event of a technical payment error

5. Revisions & Design Process (Custom Designs)

  • Custom logo projects include a limited number of revision rounds (as specified before payment)

  • Extra revisions or major design changes may incur additional fees

  • If the client becomes inactive and does not respond for more than 14 days, the project may be considered cancelled without refund

6. Ownership & Intellectual Property Rights

Exclusive Logos:

  • Full commercial ownership is transferred to the client after full payment is completed

  • Before payment, all rights remain with Visoya Studio

Custom Logo Designs:

  • All sketches, drafts, and working files remain the property of Visoya Studio

  • Final ownership is granted only after complete payment of the project

  • Until then, the client is not allowed to publish, modify, or use the logo

7. Portfolio Display Rights

Visoya Studio may display completed works (exclusive or custom) in its portfolio, website, and social media to promote its services.
If the client wishes to keep a project confidential, they must request it in writing before the project begins.

8. File Delivery

  • Final files are delivered via email or secure download link

  • Visoya Studio is not responsible for loss of files after delivery — clients are advised to store their files securely

9. Client Responsibilities

The client agrees to:

  • Provide accurate information, feedback, and timely responses

  • Confirm that any names, symbols, or text provided do not infringe on third-party rights

  • Not use the design for illegal or harmful purposes

10. Limitation of Liability

Visoya Studio is not responsible for:

  • Trademark registration refusals

  • Printing errors, misuse or misinterpretation of files

  • Losses, damages, or legal disputes arising from improper use of the design

11. Governing Law & Disputes

These Terms & Conditions are governed by French law.
In the event of a dispute and if no amicable solution is found, jurisdiction is assigned to the courts of Lyon, France.

12. Contact

For any question or legal matter:
Visoya Studio
📧 studio@visoya.com